In case you want to return the product then you will require following this -
Mention the details of your order and drop us an email at firstname.lastname@example.org with the reason for return.
Before returning the product, make sure that the product is not damaged. In case we get damaged products, then we will not refund the money.
All the expenses and charges will be paid by the customer.
Alyth Creations will refund you either by shipping another piece of that product or by providing gift voucher which you can use later for purchasing another If the order delivered to you is damaged at the time of shipping, then we will refund you in form of gift vouchers or shipping you another piece of that product. You can contact us anytime if the product has been damaged while shipping.
If you receive a damaged item then please ensure the following things -
If the damage is apparent at the time of delivery then please notify alythcreations.com about the damage within 24 hours of delivery, along with all the details of the damaged item. Send us the images of the product with close-ups of the damaged portion. This way the processing of the claims will become easy.
Our refund policy is not applicable to personalised or customised items.
How do I cancel an order on Alyth Creations?
If unfortunately you have to cancel an order, please do so within 12 hours of placing the order.
For outright cancellations by you:
- If you cancel your order before your product has shipped, we will refund the entire amount.
The cancellation is after your product has shipped:
- If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.