Return or Exchange Policy
RETURNS or EXCHANGE
In rare cases, where you wish to return or exchange full or partial order either because the order is not as per the specifications or the product did not meet the desired expectations, you may place a request for return or exchange by sending us an email at email@example.com with your order number in the subject, the image of the particular areas of product where there is an issue, and a brief write-up within 2 days from the date of receipt of order. The refund shall be subject to conditions detailed in clauses no 1 and 2.
Please Note: Following products are NOT returnable & exchangeable unless defective.
- Products value less than 299/-
- Products bought on Sale
- Gift Cards
- Products Printed on Demand
When Product is Defective or Damaged
1.1. REFUND POLICY
1.1.1. In all instances of returns covered under clause 1.2, the customer shall get a full refund against the returned products.
1.1.2. Discounts on a bulk order shall be adjusted on a pro-rata basis and shall be applicable to the actual net value of the order after a return.
1.1.3. Alyth Creations shall not arrange pickup from your delivery location, the customer shall return the package by India Post, and share a scanned copy of the receipt via email/Whatsapp. Alyth Creations shall refund shipping charges as per the India Post receipt.
1.1.4. All refunds are by default processed as gift cards of equivalent value which a customer can use to buy products on www.alythcreations.com for 6 months. In case a customer chooses otherwise, the refund can be transferred back into the source or bank account.
1.2.1. Any request for exchange shall be fulfilled subject to the availability of the products in the inventory on the date of receipt of returned order/products.
1.2.2. Exchange of products shall be calculated on the net payable price of the item(s) and not on MRP.
1.3. Conditions of Returned Products
1.3.1. The tags on the product should be intact.
1.3.2. The product should be unwashed, unused, unstitched, and in an undamaged condition.
1.3.3. The item needs to be returned along with the original packaging.
1.3.4 Sale products will not be returnable or exchangeable except in case of a defect.
1.4. Conditions of Returned Products
1.4.1. The tags on the product should be intact.
1.4.2. The product should be unwashed, unused, unstitched, and in an undamaged condition.
1.4.3. The item needs to be returned along with the original packaging.